Salesforce Help & Support
When Salesforce isn’t doing its job, you need someone who has seen the problem before. MOSHAY SC’s senior Salesforce experts sort out messy data, broken automation, stalled projects, and admin backlogs for growing and mid-size companies across the West.
What teams call us about
Senior Salesforce expertsWhat we help with
Most calls start with one of these. Each one has a clear next step, and none of them means starting over.
Duplicate and half-filled records mean every dashboard turns into a debate.
Health CheckFlows fail, emails go out twice, and every change seems to break something else.
Managed Services · SupportSalesforce and your ERP or other tools disagree, and nobody notices until month-end.
Managed Services · IntegrationThe admin left, or never existed, and requests have been piling up for weeks.
Managed ServicesAnother firm started it, the budget is gone, and it still isn’t live.
Implementation RecoveryPeople went back to spreadsheets because Salesforce doesn’t fit how they actually work.
Health CheckWays to get help
Pick the one that matches where you are. If you’re not sure, tell us what’s going on and we’ll point you to the right one.
Not sure what’s wrong
A senior advisor reviews your org end to end and hands you a prioritized roadmap: what to fix, what to build, and what to retire.
Ongoing help
Your outsourced Salesforce admin team. Senior help as the work comes up, without a full-time hire.
Something bigger
A stalled implementation, a rebuild, or a new cloud. Delivered in two-week sprints, each ending in a working demo.
Why MOSHAY SC
A quick fix from a marketplace can work for a single task. When Salesforce runs your sales, service, or revenue operations, the help has to hold up after the first fix.
You talk to people with 20+ years in executive consulting, not a junior bench learning on your org.
Admin, architecture, integrations, and analytics under one roof, so the fix doesn’t wait for the right specialist.
Two-week sprints with a working demo, or ongoing support tracked in one place. Never a black box.
Changes are documented and your team is trained, so the next fix doesn’t start from scratch.
How it works
No long sales process. A senior advisor looks at the problem first, then tells you plainly what it will take.
Step 01
A short note is enough: what’s broken, what you’ve tried, and how soon it matters.
Step 02
A senior advisor walks through the problem with you and, with your permission, looks at the org.
Step 03
A Health Check, ongoing Managed Services, or a project. We recommend the one that fits, and say why.
Step 04
Work moves in visible steps, with changes documented and your team trained along the way.
Results
It depends on the question. For how a feature works, Salesforce’s own Help site and Trailhead are the best place to start. When the problem is your org itself (data you can’t trust, automation that breaks, a project that stalled, or nobody left to run it), you need people who can get into the system with you. That’s what MOSHAY SC does.
Reports and dashboards that don’t match, duplicate and messy data, broken flows and automation, integrations that stop syncing, third-party apps nobody supports, Salesforce releases that land untested, low adoption, and projects that stalled before go-live. We work in Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Marketing Cloud.
Yes. We review what’s there first and keep whatever works. One of our case studies is a Sales Cloud implementation that had failed with another consulting company; we had the client live in 8 weeks. See Salesforce Implementation Recovery.
Not always. Many growing and mid-size companies get more from a senior team they can call than from one full-time hire. Managed Services is our outsourced Salesforce admin option, and it can also back up an admin you already have.
A freelancer can be a good fit for one well-defined task. When the problem touches data, automation, integrations, and reporting at once, or needs ongoing support after the first fix, a senior team covers more ground, documents the work, and doesn’t disappear when the job ends.
With a Salesforce Health Check. A senior advisor reviews configuration, data, security, automation, integrations, and adoption, and you get a prioritized roadmap, whether or not you work with us on it.
Tell us what’s going on and a senior advisor will follow up, or request a Salesforce Health Check if you’d like a full review first.
